Shipping policy
Shipping Policy
Effective date: July 28, 2026
Thank you for shopping with Varevo. This Shipping Policy explains how orders are processed, shipped, tracked, and handled when delays or delivery issues occur.
Order Processing
Orders are typically processed and prepared for shipment within 1–2 business days after payment is confirmed and any necessary order review is completed.
Orders placed on weekends or public holidays may begin processing on the next business day. Processing time is separate from transit time.
We may contact you if additional information is needed to verify an order or correct an incomplete shipping address. This may delay processing.
Estimated Delivery
After dispatch, estimated transit time is 7–12 business days. Most orders therefore arrive approximately 8–14 business days after purchase, including processing time.
Business days do not include weekends or public holidays. Delivery estimates are not guaranteed delivery dates. Delivery may take longer because of carrier delays, severe weather, high-volume periods, holidays, customs processing, supply interruptions, an incomplete or incorrect address, or other circumstances outside our reasonable control.
If a different delivery estimate is displayed at checkout for a particular destination or shipping method, the estimate shown at checkout applies to that order.
Shipping Availability and Charges
Available shipping destinations, methods, and charges are displayed at checkout. We may be unable to ship certain products to some locations because of carrier, supplier, legal, or operational restrictions.
Any shipping charge that applies to an order will be shown before payment is submitted. Orders shipped in multiple packages will not incur additional shipping charges unless those charges were disclosed before purchase.
Tracking
When tracking information becomes available, we will send it to the email address provided with the order. You may also be able to view tracking through your order-status page.
Tracking may take several business days to begin updating after dispatch. Temporary gaps, repeated scans, or delayed updates do not necessarily mean that a shipment has stopped moving.
Orders containing multiple items may be fulfilled by different partners and shipped in separate packages. Separate packages may have different tracking numbers, carriers, estimated delivery dates, and arrival dates.
Incorrect or Incomplete Addresses
Please review your name, street address, apartment or unit number, city, state, postal code, phone number, and email address before completing your purchase.
Contact support@varevo.co as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
When permitted by applicable law, the customer may be responsible for additional shipping costs caused by an incorrect or incomplete address, refusal of delivery, or failure to collect a package. Any refund for a returned or undeliverable order will be handled in accordance with our Return and Refund Policy.
Shipping Delays
All delivery estimates are based on information reasonably available when the order is placed. If we become aware that an order cannot be shipped within the timeframe stated at the time of purchase, we will provide the notice, delay option, cancellation option, and refund rights required by applicable law.
If you believe your order is delayed beyond the estimated delivery period, contact support@varevo.co with your order number. We will review the available tracking information and contact the carrier or fulfillment partner when appropriate.
Packages Marked Delivered but Not Found
If tracking shows that a package was delivered but you cannot locate it, please:
- Check the delivery area, mailbox, parcel locker, side doors, and other secure locations;
- Ask household members, neighbors, building staff, or a front desk whether they accepted it;
- Allow a short period for a carrier scan that may have been entered before final delivery; and
- Contact the carrier and Varevo promptly if the package remains missing.
We may request carrier documentation, identity verification, or a signed non-receipt statement as reasonably necessary to investigate the claim. After reviewing the circumstances, we will determine whether a replacement, refund, carrier claim, or other resolution is appropriate.
Lost Packages
If tracking indicates that a package has been lost, or if the package has not arrived after the estimated delivery period and the carrier cannot confirm delivery, contact us with your order number.
We will investigate with the carrier or fulfillment partner. When an order is confirmed lost, we will provide a replacement, refund, or other legally appropriate resolution.
Damaged Packages or Products
If your package or product arrives damaged, contact support@varevo.co promptly and include:
- Your order number;
- A description of the damage;
- Clear photographs or video of the product;
- Photographs of the shipping package and label; and
- Any other information reasonably needed to review the claim.
Do not dispose of the damaged product, packaging, or shipping label until the claim has been reviewed. We may provide troubleshooting assistance, a replacement, a refund, an authorized return label, or another appropriate resolution.
International Orders
International shipping availability is determined at checkout. International customers are responsible for providing a complete and accurate delivery address and complying with local import requirements.
Depending on the destination, an order may be subject to customs duties, import taxes, brokerage charges, or other government fees. These charges are determined by local authorities and are the customer’s responsibility unless otherwise stated at checkout.
Customs inspections and local delivery processes may extend delivery times. If an international package is refused, abandoned, or returned because required fees were not paid, any refund will be handled under our Return and Refund Policy and applicable law.
Order Changes and Cancellations
Contact us immediately if you need to request an address change or cancellation. We will make reasonable efforts to help, but we cannot guarantee changes or cancellations after processing or fulfillment has begun.
Returns
Do not send products to the business address listed in our Contact Information, Terms of Service, Privacy Policy, or website footer unless Varevo gives you written authorization for a specific return.
Return destinations may vary by product and fulfillment partner. To request a return, contact support@varevo.co and review our Return and Refund Policy.
Contact Us
For shipping questions, contact:
Varevo
Email: support@varevo.co