Refund policy
Return and Refund Policy
We want you to feel confident ordering from Varevo. Please review the policy below before making a purchase.
Return window
You may request a return within 30 days after your order is delivered.
To qualify for a change-of-mind return, the item must be unused, unworn, unwashed, undamaged, and returned with its original packaging and components. You must also provide your order number or other proof of purchase.
Opened or used products are eligible for a return only when they are defective, damaged, materially different from what was ordered, or otherwise eligible under applicable law.
Requesting a return
To request a return, email support@varevo.co with:
- Your order number
- The item you want to return
- The reason for the return
- Photographs or video when the product is damaged, defective, or incorrect
Returns must be approved before shipment. If your request is accepted, we will provide the applicable return instructions and return destination.
Do not send products to the business address displayed in our Contact Information, Terms of Service, Privacy Policy, website footer, or other general business information. That address is not a customer return facility.
Return destinations may vary depending on the product and fulfillment partner. Items sent without prior written authorization may be refused and might not qualify for a refund.
Damaged, defective, or incorrect products
Inspect your order promptly after delivery. Contact us as soon as reasonably possible if an item is damaged, defective, incorrect, or missing components.
Include photographs or video showing the issue and the product packaging. After reviewing the claim, we may provide a replacement, refund, troubleshooting assistance, or an authorized return label.
When an approved return is required because the product is damaged, defective, or incorrect, Varevo will be responsible for the approved return-shipping cost.
Change-of-mind returns
For approved returns that are not caused by an incorrect, damaged, or defective product, the customer is responsible for return-shipping costs.
Original shipping charges and return-shipping charges are nonrefundable unless required by applicable law or otherwise stated by Varevo in writing.
We recommend using a trackable shipping method. Varevo is not responsible for unauthorized returns or returns lost before reaching the approved return destination.
Refunds
We will notify you after the approved return is received and inspected.
When approved, the refund will be issued to the original payment method. Processing time after issuance depends on the customer’s bank or payment provider.
Varevo may deduct an amount reflecting missing components or damage caused after delivery when permitted by applicable law.
Nonreturnable items
The following generally cannot be returned:
- Gift cards
- Products marked final sale before purchase
- Products damaged through misuse, improper care, alteration, or use contrary to provided instructions
- Unauthorized returns
These exclusions do not limit rights that cannot legally be excluded.
Exchanges
The fastest way to exchange an eligible item is to complete the approved return and place a separate order for the replacement item.
Cancellations and address changes
Contact us immediately if you need to cancel an order or change the delivery address. We cannot guarantee changes after an order enters processing or fulfillment.
Contact
For return or refund questions, contact: