Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–2 business days. After dispatch, estimated transit time is 7–12 business days.

Most orders therefore arrive approximately 8–14 business days after purchase. Carrier delays, customs processing, holidays, severe weather, and other circumstances may cause delivery to take longer. Delivery estimates are not guaranteed dates.

View our Shipping Policy for complete details.

Do you ship internationally?

Yes. Varevo ships to eligible countries shown at checkout.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are the customer’s responsibility unless otherwise stated at checkout.

Available products, shipping methods, rates, and estimated delivery times may vary by destination.

Do you offer free shipping?

Available shipping rates and any free-shipping offers are displayed at checkout before payment.

Can I track my order?

Yes. When tracking information becomes available, you will receive a shipping-confirmation email.

Tracking may take several business days to begin updating after dispatch. Orders containing multiple products may arrive in separate packages with different tracking numbers and delivery dates.

What is your return policy?

You may request a return within 30 days after delivery, subject to our Return and Refund Policy.

For change-of-mind returns, products generally must be unused, undamaged, and returned with their original packaging and components. Different rules may apply to damaged, defective, or incorrect products.

All returns require approval before shipment. Contact support@varevo.co or submit a request through your customer account.

Do not send products to the address shown in our Contact Information or Legal Notice. Approved return destinations vary by product and fulfillment partner.

Who pays for return shipping?

For an approved change-of-mind return, the customer is generally responsible for return-shipping costs.

If a product arrives damaged, defective, or incorrect, contact us with your order number and clear photographs or video. After reviewing the issue, we may provide troubleshooting assistance, a replacement, a refund, or an approved prepaid return label.

Can I modify or cancel my order?

Contact support@varevo.co immediately if you need to request a cancellation or address change.

We will make reasonable efforts to help, but changes and cancellations cannot be guaranteed after an order has entered processing or fulfillment. Customers may also submit an eligible cancellation request through their customer account.

What payment methods do you accept?

Available payment methods are displayed at checkout and may vary depending on your country, currency, device, and the payment methods currently available through Shopify.

Payment information is processed through secure payment providers. Varevo does not directly store your complete card details.

Will all the products in my order arrive together?

Not necessarily. Products may be fulfilled by different partners and shipped in separate packages.

Separate packages may have different carriers, tracking numbers, estimated delivery dates, and arrival dates. You will not be charged additional shipping fees unless those charges were disclosed before purchase.

What should I do if my package arrives damaged?

Contact support@varevo.co promptly and include:

• Your order number
• A description of the issue
• Clear photographs or video of the product
• Photographs of the shipping package and label

Keep the product and packaging until we finish reviewing the claim.

What should I do if tracking says delivered but I cannot find my package?

Check your mailbox, parcel locker, front and side doors, building reception area, and other secure delivery locations. Ask household members, neighbors, or building staff whether they accepted the package.

If it still cannot be located, contact the carrier and email support@varevo.co with your order number.

Does AirCompress include a USB-C cable?

No. The AirCompress Travel Bag requires a compatible USB-C cable and external power source. The cable and power source are not included.

Why does the AirCompress zipper feel firm?

The zipper uses a tight sealing track to help prevent air from returning after compression, so it may feel firmer than a normal luggage zipper.

To close it, align both sides of the track and pull the slider steadily from end to end.

To open it, hold the bag near the zipper and pull the slider firmly in the direction of the zipper track. Avoid pulling upward or sideways, and make sure no fabric is caught in the track.

Why did the compression system stop early?

The system can stop when clothing blocks the circular air intake or when airflow becomes heavily restricted.

Move clothing away from the intake, reshape the contents, and restart the system if additional compression is desired.

Why does air begin returning after compression?

A small amount of air can return before the protective cap is secured.

When the desired compression is reached, keep gentle pressure on the bag, disconnect the power source, and close the protective cap immediately.

Where can I find the AirCompress instructions?

The AirCompress Quick-Start Guide is linked in the order-confirmation email sent to AirCompress customers.

View the AirCompress Quick-Start Guide

For additional assistance, contact support@varevo.co.