Shipping Policy
Order Processing
Orders are typically processed and dispatched within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day. Once your order ships, you will receive a confirmation email with tracking information when available.
Estimated Delivery
Estimated delivery time is 7–12 business days after dispatch.
Please note that this is an estimate, not a guaranteed delivery date. Delivery may take longer because of customs inspections, carrier delays, severe weather, high-volume periods, holidays, or an incomplete shipping address.
International Orders
International customers are responsible for providing a complete and accurate delivery address.
Depending on the destination country, an order may be subject to customs duties, import taxes, or other fees. These charges are determined by local authorities and are the customer’s responsibility unless otherwise stated at checkout.
Tracking
Tracking information may take several business days to update after an order is dispatched. Temporary gaps in tracking do not necessarily mean that the shipment has stopped moving.
Incorrect Addresses
Please review your shipping information carefully before completing your purchase. Contact us as soon as possible if you notice an error.
We cannot guarantee that an address can be changed after an order has entered processing. Customers may be responsible for additional shipping costs when an order is returned or delayed because of an incorrect or incomplete address.
Delayed Orders
Contact us if your order has not arrived after the estimated delivery period. We will review the tracking information and work with the shipping provider when appropriate.
If we are unable to ship an order within the timeframe stated at the time of purchase, we will provide the customer with the option to accept the delay or cancel the unshipped order for a refund, as required by applicable law.
Lost or Damaged Packages
If tracking indicates that your package was lost or if it arrives damaged, contact us promptly with:
- Your order number
- A description of the issue
- Photographs of the package and product, when applicable
We will review the claim and determine whether a replacement, refund, or other resolution is appropriate.
Multiple Packages
Orders containing more than one item may be shipped separately and arrive on different dates. You will not be charged additional shipping fees unless disclosed before purchase.
Contact Us
For shipping questions, contact:
support@varevo.co